Australian families who travelled to Bali to be refunded airline charge

AirAsia refund Australian families for Bali travel

If your family travelled to Bali during the past seven years, you may be in for a cash refund.

Almost 10,000 Australian families who travelled to Bali between December 2010 and September 2017 will be offered refunds, after being incorrectly charged a fee for their kids to fly.

Who will get a refund?

AirAsia will refund around 9,700 affected families, who paid a $60 Passenger Movement Charge for children under 12 years-old on certain flights from Darwin to Bali.

The Australian Competition and Consumer Commission says parents shouldn’t have to stump up this fee, as children under the age of 12 are exempt.

“Some AirAsia customers have been incorrectly charged for a levy of up to $60 that did not apply. Affected customers should contact AirAsia to obtain a refund for that charge,” ACCC Deputy Chair Dr Michael Schaper said.

When will the refunds be provided?

“AirAsia has acted quickly to address the error and has committed to providing refunds within 21 days of receiving supporting documentation from affected customers. The ACCC will monitor the refund process,” Dr Schaper said.

Customers who are impacted should have received an email from AirAsia by today, but anyone who thinks they’re affected and hasn’t got one can contact AirAsia directly.

AirAsia says the issue has now been fixed for any future bookings.