Privacy Policies

Thank you for using Mum's Grapevine website ("site"). This Privacy Policy explains how Mum's Grapevine Pty Ltd collects and processes your personal data. By providing us with your data, you confirm that you are over 13 years of age.

Mum's Grapevine Pty Ltd is responsible for your personal data ("we", "us", "our" in this Privacy Policy).

Contact Details

Mum's Grapevine Pty Ltd
Email Address:
Postal Address: PO Box 174, Elwood 3184, Australia

We understand the importance of your privacy, and we follow the National Privacy Principles established by the Privacy Act 1988 (Cth) to collect, treat, and store your personal information.

"Personal information" refers to any information that can identify an individual.

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Collection of personal information

We may collect your personal information through a direct interaction with you such as when you fill out forms on our website or send us emails. We may also collect your personal information automatically by using cookies and similar technologies. Furthermore, we may receive data from third-party providers such as Google analytics, Facebook advertising networks, Google search information providers, and providers of technical, payment, and delivery services.

We may process the following categories of personal data about you:

  • Communication Data: any communication sent to us through our contact form, email, or social media.
  • User Data: data about your website usage and any online services, including any data you post for publication on our website or through other online services.
  • Technical Data: data about your use of our website and online services, such as your IP address, login data, and details about your browser.
  • Marketing Data: data about your marketing preferences, communication preferences, and interests.

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How we collect your personal information

We collect personal information from various sources, which may include electronic or in-person interactions, website usage, and service provision. Third parties may also furnish us with personal information. To process your product or service order, send information, and provide updates, you may provide us with basic information like your name, phone number, address, and email address. On other occasions, we may collect more information, such as birth dates, pregnancy due dates, feedback, personal or business information, and email preferences, as well as your responses to surveys and promotions and interactions with our customer support. Moreover, any other information you provide during your interactions with us may be collected.

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Use of your personal information

We use personal information collected from you to provide you with information, updates, and our services. We may also inform you of new and additional products, services, and opportunities available to you. We use your personal information to improve our products and services and better understand your needs. We may contact you via telephone, email, SMS, or mail.

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Disclosure of your personal information

We may disclose your personal information to our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.

We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, or warrant, in the course of a legal proceeding or in response to a law enforcement agency request. We may also use your personal information to protect the copyright, trademarks, legal rights, property, or safety of Mum's Grapevine website, its customers, or third parties.

Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.

If our business undergoes a change of control, sale, or transfer of business assets, we may transfer our user databases, including any personal and non-personal information contained in them, to the extent permissible by law. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality.

By providing us with your personal information, you agree to the terms of this Privacy Policy and the types of disclosure outlined above. If we disclose your personal information to third parties, we will request that they follow this Policy regarding the handling of your personal information.

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Security of your personal information

We are committed to keeping your personal information secure. We have implemented physical, electronic, and managerial procedures to protect and secure information from unauthorized access, disclosure, misuse, interference, loss, and modification.

Although we take measures to safeguard against unauthorized disclosures, the transmission and exchange of information is done at your own risk. We cannot guarantee the security of information transmitted to us, and we cannot assure you that personal information we collect will not be disclosed in a manner inconsistent with this Privacy Policy.

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Access to your personal information

Under the provisions of the Privacy Act 1988 (Cth), you may request details of personal information we hold about you. You will not be charged a fee to access your personal data or to exercise any other rights. If your request is unfounded, repetitive, excessive, or if we refuse to comply with your request under these circumstances, we may charge a reasonable fee. If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us at

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Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements. We will consider the amount, nature, and sensitivity of the data, potential risk of harm from unauthorized use or disclosure, processing purposes, alternative means, and legal requirements when deciding how long to keep data. For tax purposes, we are required by law to retain basic information about our customers for six years after they stop being customers.

We may also anonymize your personal data for research or statistical purposes. In such cases, we may use this information indefinitely without notice to you.

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Third-Party Links

Our website may contain links to third-party websites, plug-ins, or applications. These links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy notice of every website you visit.

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Complaints about privacy

If you have any complaints about our privacy practices, please send them to PO Box 174, Elwood, VIC

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Changes to Privacy Policy

Kindly note that our Privacy Policy may be revised in the future. We reserve the right to modify this Policy at any time and in our sole discretion. All revisions will become effective immediately upon being posted on our website or notice board. Therefore, we advise you to periodically review our Privacy Policy for any updates.

Thank you for being part of our community!